One of
the great misconceptions about Emotional Intelligence is that you should let
emotions control your behaviour and “go with the flow”. I have heard podium speakers repeatedly say
this is the secret of emotional intelligence.
However the secret is the complete opposite.
Daniel
Goleman’s widely accepted definition of emotionally intelligent people described
them as having four characteristics:
1.
They were good at understanding their own
emotions (self-awareness);
2.
They were good at managing their emotions
(self-management);
3.
They were empathetic to the emotional drives of
other people (social awareness); and
4.
They were good at handling other people’s
emotions (social skills).
To help define EQ Goleman used the marshmallow experiment
carried out by Walter Mischel in the late 1960s at the Bing Nursery School on
the campus of Stanford University. To those unfamiliar with the study, Mischel
got 653 four-year olds (including his three daughters) to participate in a
simple task. They were taken into a room where there was a marshmallow on a
table, and told they would be left alone for 15 minutes. If when they came back
there was still a marshmallow on the table, they would be given a second one.
About ten per cent of the children were able to hold back. You can see a great video of the experiment here.
Walter
Mischel, now 84 has now written his first popular book: The
Marshmallow Test. The key message of
the book is that the secret of success in life is to be able to delay
self-gratification. And the way to do
that is to change your perception of the object or action you want to
resist. Trying to avoid the tasty treat in front of your nose? Put a frame
around it in your mind, as if it were a picture or photograph, to make the
temptation less immediate. For example
Mischel was diagnosed as a celiac late in his life but was able to overcome
his adoration of Viennese pastries and pasta Alfredo by picturing these foods as
poison.
Even
more interesting is that Maria Konnikova, a former student of Mischel’s and a
writer for The New Yorker has just written a blog
about the book and her time with Mischel.
The blog is fascinating in that she describes how Mischel has great
difficulty in practising what he preaches.
He has an infamous temper, cannot stand waiting in lines, and eats his
food too rapidly even at formal dinner parties.
If
there is one critical EQ skill in self-management it is the ability to delay
self-gratification. A good definition of
Emotional Intelligence is the delay between impulse and action. It is the ability to control your emotions
that distinguishes the emotionally intelligent leader. I have ordered a Kindle version of the book
but there is excellent summary of Mischel’s work in an earlier edition of The
New Yorker: Don’t!: The secret
of self-control. Surprisingly Konnikova does not mention it in her blog
but the article provides a lot of background to the development of Mischel’s
theories.
