While
the proponents of Emotional Intelligence (including yours truly) are always
saying how important it is, there are few studies you can actually point to
saying that it is important. However a
recent analysis done by Korn Ferry: Korn Ferry Study Identifies Leadership
Challenges Being Coached Most Often supports the argument
that managers should learn to lift their emotional intelligence.
The
study surveyed more than 200 coaches from around the globe who are part of Korn
Ferry’s coaching network—professionals who listen to, guide, and counsel
thousands of senior leaders. The coaches responded to questions about the
challenges leaders face most frequently, which coaching interventions they use
most often with clients, and what competencies they see as most essential for
leading companies through complex and uncertain business conditions. As part of the survey, respondents were asked
to identify the top 10 most frequent coaching topics by level of leader. Three levels of leader were analysed: C-Suite-Level
leaders, Business Unit Leaders (SVP, VP), and Mid-Level Leaders (Senior
Managers, Function Head). The top 10 topics
for each level were given but the average score for the top 3 topics are
illuminating.
Interpersonal
relationships, listening skills and empathy ranked first with an average score
of 1.33, Influence ranked second with a score of 2.33 and Self-Awareness ranked
third with a score of 2.66.
These
three topics of course correspond to the three of the four components of
Goleman’s definintion of Emotional Intelligence: Self-Awareness,
Self-Management, Empathy and Social Skills.
The
Korn-Ferry article concluded “Coaches will have to move beyond the realm of the
one-to-one, isolated coaching relationship. They will need to be engaged in and
understand the business, the organizational and social systems and the dynamics
of the senior team.” Such responses suggest that, beyond working with leaders
to clarify vision and direction, coaches also should work with leaders’ broader
teams to support shared meaning, coherent action, and agreed upon practices.”
I
disagree with this conclusion. What is
important is that coaches have a systematic framework for lifting their
emotional intelligence. My own belief is
that while people drive performance, and emotions drive people, the secret to
lifting your EQ is realising temperament drives emotions.
However
the key to emotional intelligence is understanding your core emotions compared
to your transient emotions. Your core emotions
are driven by your temperament – what you are genetically born with. Based on a study of 11,000 identical twins
nature is around twice as important as nurture.
I have found the Humm-Wadsworth model of seven core emotions the most
practical tool for people to use and once understood (takes a day) dramatically
lifts their emotional intelligence. If
you want to learn about the Humm download a free white paper on using Emotional
Intelligence in either selling or management .
http://www.emotionalintelligencecourse.com/eq-free-white-papers/
My
e-books available in Kindle format explain the technique in more detail.
No comments:
Post a Comment